Lead Our Matcha-Driven Café as a Manager at MatchaLab!
Position Overview:
As the Café Manager at MatchaLab, you will be at the helm of our delivery-only matcha café. Your leadership will be key in ensuring that our team consistently delivers top-notch matcha beverages while maintaining efficient day-to-day operations.
Responsibilities:
1. Team Leadership:
- Lead and support the barista team, ensuring they perform at their best.
- Handle staff scheduling, payroll, and staffing requirements.
- Cultivate a positive and productive work environment for the team..
2. Operations Management:
- Oversee daily café operations, ensuring efficiency and quality standards are met.
- Manage inventory, place orders, and maintain relationships with suppliers to ensure a seamless workflow.
- Ensure all equipment is well-maintained and operational.
3. Customer Satisfaction:
- Maintain high levels of customer service through precise and timely order preparation.
- Address customer feedback and resolve any issues to ensure customer satisfaction.
4.Quality Control:
- Ensure all matcha beverages adhere to MatchaLab’s quality standards.
- Implement and uphold health and safety protocols.
5. Marketing and Growth:
- Collaborate with the marketing team on promotional strategies.
- Analyze sales data and customer feedback to drive improvements and support business growth.
5. Training and Development:
- Train new employees and offer ongoing development opportunities for staff.
- Stay updated on industry trends and incorporate new techniques into café operations.
Qualifications:
- Proven experience managing a café, restaurant, or similar environment.
- Strong leadership and organizational skills.
- Excellent communication and customer service capabilities.
- Experience managing inventory, budgets, and financial records.
- Passion for matcha and a commitment to maintaining high-quality standards.
Why Join MatchaLab:
At MatchaLab, we’re committed to crafting the finest matcha experiences. As the Café Manager, you’ll have the chance to lead a talented team and contribute to the success of our delivery-only café. If you’re a driven leader with a passion for matcha, we invite you to apply!